These Terms explain the rules for using SkyTrip Smart and the basis on which we help you compare fares and book flights by phone. Please read them carefully — they include important information about pricing, cancellations, and our role as an independent travel agency.
Acceptance of these terms
These Terms of Service ("Terms") form a binding agreement between you and SkyTrip Smart ("SkyTrip Smart", "we", "us" or "our") and govern your access to and use of our website, telephone booking service, and any related services (together, the "Services"). By accessing the website or placing a booking with one of our agents, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Services.
You must be at least 18 years old and legally able to enter into binding contracts to make a booking. If you book on behalf of others, you represent that you are authorized to accept these Terms on their behalf and that you have shared them with every traveler in your party.
Who we are
When you book through us, a contract of carriage is also formed directly between you and the operating airline (and, where applicable, other suppliers such as fare consolidators). That contract, together with the airline's own conditions of carriage and fare rules, governs your flight.
Our service and fare information
SkyTrip Smart helps you compare fares across multiple airlines and book by telephone with a travel consultant. Fares, availability, routings and schedules shown on the website are provided for reference only, are sourced from third parties, and can change at any time without notice.
- Estimates, not guarantees. Displayed prices are indicative and are not guaranteed until a ticket is issued and confirmed.
- Live confirmation. The final fare, taxes, carrier-imposed charges and any service fee are confirmed by an agent at the time of booking, before you authorize payment.
- Currency. Unless stated otherwise, prices are shown and charged in US dollars (USD).
- Availability. Seats at any given fare are limited and may sell out between the time you view them and the time you call.
Service fees and pricing
SkyTrip Smart may charge a per-ticket service fee for bookings arranged by our agents. This fee is separate from the airline fare and covers the assistance, ticketing and 24/7 support we provide. Any service fee will always be quoted and clearly disclosed to you before you authorize any charge — there are no hidden fees.
Total prices may include the base fare, government taxes, airport charges, carrier-imposed surcharges and our service fee. Optional extras (such as seat selection, checked baggage, or travel protection) are priced separately and are entirely your choice.
Bookings and payment
Bookings are completed by phone with one of our agents. When you provide payment details, you authorize SkyTrip Smart and its payment processors to charge the full amount quoted, including any applicable service fee and taxes.
- You are responsible for ensuring that all passenger names exactly match the government-issued travel documents that will be used for the trip. Airlines generally do not permit name changes and may require a new ticket to correct an error.
- You are responsible for providing accurate contact details so we and the airline can reach you about schedule changes.
- All payments are processed through encrypted, PCI-DSS compliant systems. SkyTrip Smart does not store full card numbers.
- A booking is only confirmed once you receive an e-ticket number or written confirmation. A price quote alone does not constitute a confirmed booking.
Changes, cancellations and refunds
Your rights to change or cancel a ticket, and any resulting fees or refunds, are governed by the individual airline's fare rules for the ticket you purchase. Our agents will explain the applicable conditions before you book so you can choose the fare that suits you.
- Many promotional and consolidator fares are non-refundable and non-changeable, or carry airline change fees plus any fare difference.
- Where a fare permits changes or refunds, our team will assist you in requesting them from the airline. Airline refunds are processed on the airline's timeline, which can take several weeks.
- SkyTrip Smart service fees are non-refundable once a ticket has been issued, as the service has been performed.
- Under applicable US Department of Transportation rules, tickets booked at least seven days before departure may generally be cancelled without penalty within 24 hours of purchase; ask your agent whether this applies to your booking.
Travel documents, health and entry requirements
You are solely responsible for obtaining and holding valid passports, visas, transit permits and any health or vaccination documentation required for every part of your journey, including connecting points. Requirements depend on your nationality, destination and routing and can change at short notice.
We recommend verifying entry requirements with the relevant embassy or official government source before you travel. SkyTrip Smart is not liable for denied boarding, denied entry, or any loss arising from missing, expired or invalid documentation.
Schedule changes and irregular operations
Airlines may change schedules, cancel flights, change aircraft, or reroute passengers due to operational, weather, or other reasons outside our control. Where an airline notifies us of a change affecting your booking, we will make reasonable efforts to inform you using the contact details you provided. Remedies for such changes (rebooking, refunds, compensation) are determined by the airline's policies and applicable law, not by SkyTrip Smart.
Acceptable use of the website
You agree to use the Services only for lawful purposes and not to:
- use any automated system, scraper, or bot to access, copy or monitor the website or its fare data;
- interfere with or disrupt the integrity, security or performance of the Services;
- make speculative, false or fraudulent bookings, or bookings in the name of another person without authority;
- reproduce, resell or exploit any part of the Services without our written permission.
Intellectual property
The SkyTrip Smart name, logo, website design, text, graphics and software are owned by or licensed to SkyTrip Smart and are protected by intellectual-property laws. Airline names, logos and trademarks displayed on the site belong to their respective owners and are used for identification and comparison purposes only; their appearance does not imply any affiliation or endorsement.
Disclaimers and limitation of liability
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SkyTrip Smart acts solely as an intermediary between you and travel suppliers and disclaims all warranties, express or implied, regarding fare accuracy, availability, or supplier performance.
SkyTrip Smart is not liable for the acts, errors, omissions, delays, cancellations, overbookings, insolvency or defaults of any airline or third-party supplier, nor for events beyond our reasonable control (including weather, strikes, government action, or force majeure). To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to a booking is limited to the amount of the SkyTrip Smart service fee paid for that booking.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
Indemnity
You agree to indemnify and hold harmless SkyTrip Smart, its officers, employees and agents from any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.
Governing law and changes to these Terms
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the courts located there, except where mandatory consumer-protection law provides otherwise.
We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Material changes take effect when posted; your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
How to contact us
If you have any questions about these Terms, please reach out:
- Phone (24/7): +1 (844) 595-3635
- Email: [email protected]
- Post: SkyTrip Smart Travel, Legal Department, 1201 Orange Street, Suite 600, Wilmington, DE 19801, USA
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